Networks and Support
One of the keys to a successful running IT Network, is making sure from the outset it is designed to do what you want today, and can grow with you in the future.
Let XP Solutions be your IT Department
XP Solutions have the skills and experience to help design and develop your IT infrastructure to suit your business needs and then continually support your day-to-day use and assist with future upgrades.
Our team can:
- Carry out and audit of your current system
- Identify bottlenecks
- Assist with virus/spyware infections
- Supply, install and configure new hardware
- Deploy new applications
- Monitor your systems to allow for pre-emptive action
- Enhance performance of existing hardware and software
- Support servers, desktops, laptops, printers, cabling and all other IT equipment
- Support your Apple PCs as well as most clone PCs
Proactive vs Reactive
XP ensure a 4 working hours or less response to major network faults under a maintenance agreement but often the best solution is proactive action. We offer a service called facilities management, where we carry out regular visits, either monthly or quarterly to identifying possible issues and resolving them before they become a serious problem and cause costly downtime.
However If your IT network has a serious fault such as critical equipment such as a server, switch, hub or cabling, XP Solutions will respond online, or if required an engineer will be sent to you site to begin resolving the fault within 4 working hours. For faulty PCs, general hardware and software, our guaranteed response time is 8 hours.
A new service to our clients is being able to monitor your network remotely, being able to alert you when your IT system is unstable, due to viruses, not having the latest security software, not having a complete backup of your system, and much more.
The main advantage of remote support is the speed in which we can respond to and resolve issues. The majority of problems can be dealt with switfly by an engineer as if they were on your premises by simply taking secure control of a server or workstation using our remote management technology.
Maintenance agreements, consultancy and upgrades
Our aim is to supply your business with a network that meets your needs, to ensure that it reliabily powers your day-to-day business activities and you are kept up to date with the latest technology and solutions.
We have a variety of maintenance agreements available for our clients, whether you are interested in software support for a particular application, hardware support in case of a fault, network support and / or facilities management. We recognise that every business has different needs so contact us now so we can discuss your requirements.
XP Solutions offers IT support in St Helens, Manchester and surrounding areas.
For more information eMail Mike@XP-solutions.co.uk or phone 01744 608986 now